Bristol Sanctuary

Bristol Sanctuary

Telephone number: 07709 295 661


Opening times: Thursday - Monday, 5pm - midnight


Who we are 

Bristol Sanctuary is a place to come when you are in serious emotional distress. We aim to provide a safe, comfortable and welcoming environment where you can take stock and find some balance.

While at The Sanctuary, you can relax and choose what you want to do. This may be to find a quiet space, chat to others or talk one-to-one with a member of the team here. We also have a range of games and arts and crafts materials to use. Staff will be led by you with a focus on helping you to stay safe and make a short term plan of what to do next.
We can refer you to other Bristol Mental Health services, signpost you to other providers, including to telephone helplines and support you to recognise your own strengths or strategies for crisis prevention and management.

We aim to support 10-12 people during each evening we are open. You will be offered a taxi home from The Sanctuary, if needed. The Bristol Sanctuary is managed by charity St Mungo's.

"For the first time in a long time I will go to bed happy tonight."

Quote from someone who has used the service. 


The Sanctuary is now open for face to face sessions.

We are pleased to confirm that The Sanctuary is now able to offer face to face sessions alongside the phone support service that we have been running since the first lockdown was announced.

The Sanctuary will be open for bookable sessions on Thursday to Monday evenings, from 5pm until 11pm.

We will be operating from a new location: Gloucester House, 12 Dorian Close, Bristol, BS7 0XP. 


What is changing because of Covid-19?

The health of our clients and colleagues is our priority, and are following strict guidelines from Public Health England around Covid-19.

The Sanctuary will now operate individual sessions to limit the number of people accessing the building at the same time. We will undertake a full cleaning and sanitising process between each session.

We are asking all clients to either access the NHS test and Trace app upon arrival, or alternatively to leave their email address with our team so that they can be contacted in case of a positive test result.

Everyone will be asked to wash or sanitise their hands when they arrive at the Sanctuary.

We will provide everyone that comes to the Sanctuary with a mask on arrival. We ask that masks are worn at all times in the Sanctuary.


How to access a session at the Sanctuary

To access a same day session at the Sanctuary, phone us on 07709295661. Our phone lines will be open from 4pm, Thursdays to Mondays. Our staff will carry out a triage over the phone and allocate the most appropriate support for the individual.

Each evening, we are providing four time slots for our sessions, 17:00 – 18:15, 18:30 – 19:45, 20:00 – 21:15 and 21:30 – 22:45. In between each session we will carry out cleaning and sanitisation.  

We will call you back shortly after the initial triage call to confirm whether space is available and what time it is booked in for.


What a session at the Sanctuary will look like

Everyone will have a 30 minute one-to-one session where we can offer listening support and work alongside the client to make a plan to help them keep safe. 

For the remaining 30 minutes, clients will be encouraged to sit in the main space, where they will be provided with an activity pack containing colouring in sheets, pencils and puzzles. We are happy for individuals to bring something from home if they prefer.

We can offer clients a free taxi home.


Phone support

We are still able to offer phone support to individuals if they are unable to come into the Sanctuary. Phone support sessions are accessed in the same way as face to face appointments – please call 07709295661 from 4pm, Thursdays to Mondays.


Who can refer 

Anyone can refer to the service using the contact details above.


Where we are

The Sanctuary is at Gloucester House, 12 Dorian Close, Southmead, BS7 0XP.

About our service

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