Bristol Sanctuary

Bristol Sanctuary

Telephone number: 07709 295 661


Opening times: Thursday - Monday, 5pm - 11pm


Who we are 

Bristol Sanctuary is a place to come when you are in serious emotional distress. We aim to provide a safe, and welcoming environment where you can take stock and find some balance.

While at The Sanctuary, staff will be led by you with a focus on helping you to stay safe and make a short term plan of what to do next. We can provide information on how to access other BMH services, signpost you to other providers, including telephone helplines and support you to recognise your own strengths or strategies for crisis prevention and management.

We can provide a free taxi home as part of the service. The Bristol Sanctuary is managed by the charity St Mungo's.

"For the first time in a long time I will go to bed happy tonight."

Quote from someone who has used the service. 

The Sanctuary is now open for face to face sessions

We are pleased to confirm that The Sanctuary is now able to offer face to face sessions alongside the phone support service that we have been running since the first lockdown was announced.

The Sanctuary will be open for bookable sessions on Thursday to Monday evenings, from 5pm until 11pm.

We will be operating from a new location: Gloucester House, Dorian Way, Southmead Hospital, Bristol, BS10 5NB


Covid-19 Guidance

The health of our clients and colleagues is our priority, we are therefore following the current guidelines from Public Health England around Covid-19.

Currently the Sanctuary operates individual sessions to limit the number of people accessing the building at any one time. We will undertake a full cleaning and sanitising process between each session.

We are asking all clients to either access the NHS Test and Trace app upon arrival, or alternatively to leave their email address with our team so that they can be contacted in case of a positive test result.

Everyone will be asked to sanitise their hands at the Sanctuary.

We will provide everyone that comes to the Sanctuary with a mask. We ask that masks are worn at all times during the appointment.

How to access a session at the Sanctuary

To access a same day session at the Sanctuary, phone us on 07709 295 661. Our phone lines will be open from 4pm, Thursdays to Mondays. Our staff will carry out a triage over the phone and allocate the most appropriate support for the individual.

We will call you back shortly after the initial triage to confirm whether space is available.

What a session at the Sanctuary will look like

All sessions are a 90 minute appointment. This includes a one-to-one session for up to 60 minutes where we can offer listening support and work alongside you to make a plan to help you keep safe.

Clients will be invited into the main space for the remaining 30 minutes for some time to prepare for leaving the service. An activity pack will be offered containing some activity sheets and pens. We are happy for individuals to bring something from home if they prefer.


Clients will be asked if they would like a free taxi home.

Phone support

We are still able to offer phone support to individuals if they are unable to come into the Sanctuary. Phone support can be up to 30 minutes long and can be accessed in the same way as face to face appointments.

Who can refer 

Anyone can refer to the service using the contact details below;
Phone; 07709 295 661

Where we are

The Sanctuary is at Gloucester House, Dorian Way, Southmead Hospital, BS10 5NB

Crisis help

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